How to create and manage tickets

How to create and manage tickets

Manage Tickets 

  1. Sign In to Help Center. 

    https://help.nagatoshi.support/portal/en/home
  2. Go to "My Area". 
     


  3. Click your department name in the dropdown. 
    The tickets can be searched by entering keywords in the "Search field". 
    To see tickets related to your company: click the corresponded Department name on the right side. When the correct department is selected, existing tickets will be displayed. 



Create a ticket from the Help Desk

  1. Sign In to Help Center. 
    https://help.nagatoshi.support/portal/en/home

  2. Go to "My Area". 

  3. Click "Add Ticket" button. 
    add Subject and Description 
    set Priority 
    set Classifications 
    attach a file if necessary 
    click "Submit" 



  4. To access existing/created ticket details go to My Area -> select corresponded department and click ticket. 
    Response from the Support Team and the whole conversation will be displayed in detail. 
    A comment can be added by clicking "Comment" .A reply can be added by clicking "Reply". Ticket information will be displayed on the right side. 
     
     


  5. When the issue is resolved, please click "Close ticket" button in the ticket information section. 

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